Third-party logistics and supply chain company to invest $4.4 million in new office space, hire new team members
FRANKFORT, Ky. (Dec. 17, 2019) – Logistics services provider LeanCor Supply Chain Group LLC plans to add 53 full-time jobs in Northern Kentucky and invest $4.4 million in moving its headquarters into a larger office building within Boone County.
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Where do you see yourself in two years, and do you see a path to get there?
This was one of the open-ended questions in a December 2015 team member survey. One response that came back stood out to us:
“Do not know. The path is very cloudy. Pulled in many directions…”
We deemed this response as indicative of missing a strong, developmental approach for performance management. There was no structured format for guiding team members along their career at our company.
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“Its employees were leaving in droves, as many as 50 to 70 percent each year.” In his book, The Culture Code, Daniel Coyle tells the story of a call center that was facing major issues with employee retention.
To deal with this phenomenon, the call center ran some experiments to improve retention that included injecting a new, personalized approach into its day-one training. What they found through this experiment was that an individualized onboarding program drastically improved retention by fostering a heightened sense of safety and belonging for new employees.
First impressions are everything.
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Throughout the years at LeanCor there has always been an emphasis on learning.
Traditionally, this has taken many different forms, from hosting an internal training program called “the LeanCor Academy” to having informal read-and-respond invitations from leaders, asking team members to check out an interesting book.
It was this latter activity that inspired the more formal “LeanCor Book Club” that we now host with team members throughout the year. One of the early books that a small group of us read was Jim Collins’ Good to Great. In this book about company growth trends and best practices, Collins asserts that a core concept in spring-boarding your organization forward is to have a “first who - then what” mentality. It challenges organizations to prioritize finding great team members above all else.
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