The LeanCor Way Series - Productive PDCA on Performance

Where do you see yourself in two years, and do you see a path to get there? 

This is one of the open-ended questions in a December 2015 team member survey. One response that came back stood out to us:

“Do not know. The path is very cloudy. Pulled in many directions…”

We deemed this response as indicative of missing a strong, developmental approach for performance management. There was no structured format for guiding team members along their career at our company.

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The LeanCor Way Series - Onboarding: First Impressions Are Everything

“Its employees were leaving in droves, as many as 50 to 70 percent each year.” In his book, The Culture Code, Daniel Coyle tells the story of a call center that was facing major issues with employee retention.

To deal with this phenomenon, the call center ran some experiments to improve retention that included injecting a new, personalized approach into its day-one training. What they found through this experiment was that an individualized onboarding program drastically improved retention by fostering a heightened sense of safety and belonging for new employees.

First impressions are everything.

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"Unified Teams, Spirit, Open Environment and Communication"

We opened our doors as a tour site this spring for the 2019 Shingo Conference for Operational Excellence. Conference attendees dispersed throughout our office and spoke to team members about purpose, people, and process. While we always have room for continuous improvement, we're proud to report the positive feedback!

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The LeanCor Way Series: Lessons Learned From Building our Culture

Where does an organizational culture come from? 

Is the tone set from a singular mantra or is it built like a house, brick by consistent brick?  As we wrapped up a marathon of new team member on-boarding activities (growing our logistics specialist workforce by over 40% since January), we realized that our culture will continue to evolve and grow with each new team member’s influence.  How can we create an environment that is bigger than ourselves but also dependent on each individual to make the sum something worth protecting?

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