As Chief Operations Officer for Nature’s Sunshine Products, and a recently named supply chain "Rainmaker" by DC Velocity, Sue Armstrong is known for her ability to create order amidst a complex supply chain.
Nature’s Sunshine, a nutritional supplement company based in Utah, operates in a largely regulatory landscape – they serve 43 international markets, manage over 4,000 forecasted SKUs, use over 900 raw material ingredients, and source from over 250 vendors. Over 90% of everything sold globally is manufactured in its Utah facility.
Overseeing worldwide sourcing, manufacturing, distribution and information technology, Sue leverages lean principles to drive collaboration, innovation, and operational excellence, bringing stakeholders together to drive solutions. Among these solutions are re-designing global supply chains, simplifying processes, removing waste and excess inventory while creating a holistic, collaborative team of skilled individuals working towards common goals. To that end, over 80 people have been accredited through internal lean programs in two years.
This focus on lean and collaboration coupled with supply chain complexity has changed the way Nature’s Sunshine does sales and operations planning (S&OP). We interviewed Sue on S&OP and the proven best practices that have led to her organization's success.
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