Like first responders, truck drivers continue to transport goods to millions of businesses and people amidst the COVID-19 pandemic.
“Not only are trucks continuing to move, but they are doing so at speeds well in excess of normal traffic patterns.” said Rebecca Brewster, president and COO of ATRI, the trucking industry’s largest not-for-profit research organization (Logistics Management).
All of this movement imposes greater health risk of businesses spreading COVID-19 to employees as they receive deliveries into facilities.
One way our customers are helping to protect against this risk is to check drivers' temperatures upon arrival.
But how do you coordinate this into a fast, efficient, and humane process? We took some tips from one of our logistics customers - a consumer goods manufacturer.
Map out the process.
Where will the drivers park their trucks? Where will they walk after exiting the vehicle? Visual management is key. For example, our customer created a designated walkway marked with orange cones (including six-foot social distance markers) and signs at the security entrance. Following this path, drivers proceed to a testing area inside a modular office building.
Assign team roles.
This is an important first step of the process in action. It may be helpful - and considerate - to designate a "crowd control" tent to stage drivers outside waiting to enter the testing office. Remember to include six-foot social distance markers on the ground.
Crowd controllers should remind drivers to stay spaced on markers, manage test area flow (ex: two at at time), and communicate with drivers when to enter and wait for further instructions.
Leverage visual management to manage sanitizing at regular intervals. This includes paperwork receptacles, electronics, door handles, and gear.
Although no thermal cameras can detect or diagnose the coronavirus, they can be used for detecting elevated skin temperature. Things to remember during testing include:
- Ask each person to approach and stand on a floor marker facing the camera.
- Ask for any hats or sunglasses to be removed.
- During the scan, make sure that the mouth is not open to avoid a failed reading.
Have a process for temperature outcomes.
Have a plan in place for proper communication and escalation for the following scenarios:
- Driver passed test
- Driver failed test
- Driver refused to take test
We've seen other customers take a similar approach to temperature checking drivers, and are hearing from many partner carriers who are willing to comply with these measures. However, it can be intrusive (and non-HIPPA compliant) if a shipper is documenting driver health information or requesting that questionnaires be completed.
As businesses continue to do their part in stopping the spread of COVID-19, we'll continue to share best practices we're seeing across supply chains.
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