Spending less time on freight claims is all about minimizing – doing fewer steps, doing fewer claims, and doing less work yourself. Whether you have a big company budget or a budget of exactly $0, here are the top 3 ways to spend less time managing freight claims.
#3: Use a Standard Freight Claim Form in Digital Format
If you file with multiple carriers, you’ll know that they each have their own specific freight claim filing form. Of course, searching for the appropriate form adds to your filing time. But it can be hard to get around because each carrier requires different information – and if you don’t include everything the first time, they’ll return your claim due to lack of information.
The solution? Use a freight claim form that’s accepted by all carriers. You can download a standard freight claim form here. The form also allows you to type directly into it and send it to your carrier as an email attachment. Thus, this eliminates the time that you would have spent handling mail.
#2: Streamline Freight Claim Reminders
How do you manage carriers who do not respond to your freight claim in a timely manner? Do you call them, only to find that they’re always out of the office? Do you sit down and write them a reminder, wondering how to word it in such a way that is firm, yet polite?
The solution? Write your carrier a reminder letter using a template. If you don’t have your own carrier reminder letter templates, you can download these 4 templates here. Like the standard freight claim form above, you can type directly into these templates so that you can email it, rather than mailing it to your carrier.
#1 Freight Claim Prevention
The best way to reduce time spent on freight claims is to reduce the number of freight claims you have to do! Prevention takes a little extra time upfront, but it will be worth it in the end.
Sit down with your freight claims and look for patterns. Is there a particular carrier that comes up more often than others? If this is the case, you can approach your carrier and work to solve the problem, or change carriers.
Is there a specific product that is consistently being damaged? In this case you probably need better packaging and labelling.
If you only have a few claims, you can probably find a few patterns just by browsing through your freight claim forms. If you do a large number of freight claims or if you want to find more subtle trends, you’ll want to use a database or freight claim software to help you.
For example, freight claim software might help you realize that many of your claims are coming from one particular route where the roads are bad, even though a variety of carriers are using that route. Or perhaps you’ll find that the shipment was not loaded properly, or it was not secured correctly inside the trailer. Analyzing your data can help you find and eliminate these problems.
Hopefully you came out of this discussion with a few ideas for reducing your freight claim filing time. Do you have any other tips for filing freight claims? Let us know in the comments!
Written by Guest Blogger Vanessa Glavac, TranSolutions Inc.
TranSolutions’ mission is to effectively minimize the time, cost, and mental burden of processing freight claims through state of the art technology and supportive customer service. TranSolutions’ blog is dedicated to providing free freight claim filing tips, templates, and resources, available at www.transolutionsinc.com/blog
Posted by LeanCor Supply Chain Group
LeanCor Supply Chain Group is a trusted supply chain partner that specializes in lean principles to deliver operational improvement. LeanCor’s three integrated divisions – LeanCor Training and Education, LeanCor Consulting, and LeanCor Logistics – help organizations eliminate waste, drive down costs, and build a culture of continuous improvement.Facebook LinkedIn Twitter Google+